Oak 311

Written By Joty Dhaliwal

If you observe problems related to our beautiful infrastructure such as: parks, trees, buildings, abandoned vehicles, roads, sidewalks, utilities, street lights, traffic signals and other service issues, or a problem with another public agency: e.g. - Caltrans, you can call 311 Non-Emergency City Services.

Whether you are a local resident, business, visitor, or a public agency, Oak 311’s sole focus is to give you a positive, professional customer service experience.

Examples Of Non-Emergency Issues Include:

  • Illegal Dumping

  • Potholes/Sinkholes

  • City Building Maintenance

  • Damaged Sidewalks

  • Park Maintenance

  • Graffiti on Public Spaces & Buildings

Examples Of Urgent Issues Include:

  • Flooding

  • Land/Mud Slides

  • Downed Road Signs

  • traffic Signal Outage

  • Sewer Overflow

  • Fallen Trees/Branches

  • Hazardous Roadway

  • Object Blocking Roadway

How It Works

  • OAK311 receives the initial request from an internal or external customer.

  • The information is documented in Cityworks – our data base system and a service request is generated and sent to your email electronically.

  • PLEASE KEEP your tracking number!

  • The request is assigned to the responsible Operations Supervisor for repairs.

  • Contact Oak311 for updates or other questions.

For ROUTINE Issues, Call 311 or (510) 615-5566; Relay Service 711

Other Reporting Options:

  • Email: OAK311@oaklandca.gov

  • Web: https://www.oaklandca.gov/services/oak311

  • Mobile App: OAK 311 available in the Apple app store or Google Play

  • Multilingual Options Available 1- ENGLISH 2- SPANISH 3- CHINESE

The multilingual office is open from 8am to 4:30pm, Monday through Friday except weekends and holidays. For after-hour infrastructure emergencies, call 311 and press 0 for dispatch.

Joty Dhaliwal
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